Security & Privacy Policy

iLuv.com acknowledge the importance of protecting our customers' privacy, and are dedicated to ensure and secure privacy of our customers. To secure and protect our customers' privacy, iLuv uses the latest SSL technology, and implements Login Name and Password authentication for customers to access private information. Customers should never share their Login Name and Password with anyone.

 

Secure Socket Layer (SSL) Technology

SSL is Internet standard used to transfer information securely across the Internet. SSL establishes a secure channel between visitor's browser and the web-server in which SSL is installed. Through this channel, sensitive information such as credit card numbers can be exchanged securely. Please ensure your operating system and browser are fully updated with security patches, and be sure to check your browser security settings, including encryption strength to ensure you are protected to the fullest extent possible.

 

Use of Personal Information

iLuv.com will only use personal information collected from customers to process orders, to accurately deliver the goods, and if required, provide customer service. We do not sell, share or otherwise transfer personal information with to any other parties except for the following reasons:

Sharing of information requested by law or law enforcement authorities: In certain cases, iLuv.com may be required to release customers' information in order aid and cooperate with any investigation into unlawful activities, including but not limited to Credit Card Fraud, Illegal use of Content, and Misconduct on our Website.
Technical Support and Warrantee by Manufacturer: In order to better serve our customers resolve any problems, we may release information to the manufacturer of the products. In such case only the contact, and purchase information may be shared.

 

Use of cookie and URL capture

iLuv.com will use cookie to provide more convenience to customers. Also iLuv.com will use URL capture in order to protect both customers and iLuv.com from malicious credit card fraud crimes. If necessary, the information collected may be provided to law enforcing agencies.

 

Credit Card

iLuv.com not only do not store customers' credit card information in its database, but do not share such information with any other party. Even though we implemented every possible measure to protect customers' information, we feel that customers sensitive information such as credit card information would be safer by not storing such information in our database. Hence, customers are required to type in credit card number every time to complete ordering.

 

Credit Card processing

When completing an order, a customer will be directed to our 3rd party credit card processing company's secure page. Customers' credit card verification and authorization will be performed on the third party site. Upon completion, a customer will be redirected to iLuv.com to complete the order.

 

Transmission Errors or Unauthorized Acts

Although iLuv will use all reasonable measures to protect your personal information, transmissions made by means of the Internet cannot be made absolutely secure. iLuv.com will not be liable for disclosures of your personal information due to errors in transmission or unauthorized use by third parties.

 

Change of Ownership

In the event that ownership of iLuv.com is changed, the information that has been collected may be transferred to the new owner or owning parties.

 

Your Consent

By using our website, you consent to the collection and use of this information by iLuv.com as described in this policy.

 

Changes to this Privacy and Security Policy

Occasionally, we may change this policy. In such case, we will post any change on this page so that users of this site may be aware of such change.

 

Shipping Rates Policy:

   - The delivery option you choose
   - The weight of your items

While majority of our items are shipped via USPS, the items may be shipped by a variety of carriers.

Orders are usually shipped within 3 business days from the order confirmation.

 

 

Return Policy:

iLuv gives 14 days to return any unopened items. Contact us within 14 days from the receipt of goods, and get return authorization. The full price of the order less the shipping charge will be credited back to customer. iLuv will not accept returns for any opened item. Once the package is opened, only defective units will be authorized to return, and replaced by new units.

 

Order Cancellation:

Because iLuv does not store credit card information in the database, a customer cannot cancel through Internet once the order is confirmed. A customer has to contact our representative via email or phone to cancel the order with in the same day. Once the order has been shipped, the customer cannot cancel the order. He has to wait until the item to be delivered, and call us back, and get return authorization.

 

Payment Information:

We accept American Express, Visa, Master credit card or papal. Due to an increasing number of credit card fraudulent cases, we implemented strong measure to filter any kind of wrong doing. If you find difficulty in placing an order, please contact us at order@iLuv.com.

 

APO & FPO Addresses:

Since Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by our carriers, please note that we cannot be shipped to APO/FPO addresses.

 

International Customers:

We only ship to customers in the US, except Alaska, Hawaii, Puerto Rico, and US Virgin Island. If you are ordering from outside of the US, or in the above listed states, please contact us at order@iLuv.com.

 

TAX:

8.625% of New York State sales tax is applicable for the shipping addresses in the State of New York.