FAQs
Find below for answers to frequently asked questions. If you don't find your issue addressed here, please click here for the help.
General Support
- How to obtain Service?
- Where can I buy iLuv products?
- Can I bring my product to your office and pick it up?
- I don't have a sales receipt, Can I obtain warranty service anyway?
- Is iLuv site secure?
Shipping/Return
How to obtain Service?
In many cases, majority of the problem you are experiencing may be resolved by reviewing the FAQ or the instruction booklet that came with the unit.
If you still continue to experience problems, please visit our Express Customer Support by clicking the link below. The Customer Support associate who responses to you will be immediately ready to focus on your questions.
Where can I buy iLuv products?
Majority of iLuv's products can be purchased by visiting this site, http://www.iLuv.com or www.amazon.com. You may also visit one of your favorite search engines on the web and type in the model number (ex. Aud Click) for listing of online vendors that may carry iLuv's Product.
Can I bring my product to your office and pick it up?
No. iLuv does not have a store front or reception area for consumers. All products are delivered to our warehouse and shipped (via UPS or USPS) from our warehouse. It is not possible for us to make a quick, immediate exchange for walk in customers. Our process for getting an item from the warehouse takes time and requires authorizations.
I don't have a sales receipt. Can I obtain warranty service anyway?
No. A proof of purchase is required to validate the Warranty and to obtain Warranty Service.
Is iLuv site secure?
iLuv.com promise the safety and security of our customers. iLuv.com takes our customers' security seriously and takes reasonable steps to protect your information.